Frequently asked questions
What size do you offer
Depends on the products, we offer around 2-3 sizes. All the sizes are featured in inch. If you prefer a more custom size fit to your needs, please use the personnalized request button to make your vision a reality.
Do you ship internationally?
For now, we only ship in North America (USA, Canada and Mexico)
Why is there no shopping cart?
As we are a newly found ecommerce business, we are currently considering on moving our online store to a more official ecomm platform suitable for our business. Therefore, for now, you will be redirected to an online payment until we set up our new ecommerce website.
Is it possible to get a custom made art
Of course, please use the contact form on the website to specify your needs and demands and we will reach out to you to make your vision a reality!
Do you offer gift package
Depends on the type of prints and products, we do offer premium packaging. Please contact us for more informations.
Size guide
To simplify the shopping experience as we are a startup, we offer 2 sizes for regular lustre paper prints which are 16x24 and 24x36.
You can use this size guide as a reference to see which size would you like to get!
Shipping
When you place an order with us, we meticulously prepare your selected artwork for shipping, ensuring it is securely packaged to prevent any damage during transit. Our large prints and original art pieces are shipped directly to you from our studio within 5-7 business days of your purchase.
We partner with reputable couriers known for their reliability and efficiency to deliver your order. The shipping cost is calculated at checkout based on your location and the size of the artwork. Once your order is dispatched, we will provide you with a tracking number so you can monitor its journey to your doorstep.
Returns policy
at pride in the quality and integrity of our art. Due to the exclusive nature and value of the pieces, all sales are final. However, we understand that accidents happen. In the unlikely event that your artwork arrives damaged, we ask that you contact us within 48 hours of receipt. Please provide detailed photos of both the damaged artwork and the packaging. Upon review and confirmation of the damage, we will endeavor to replace your piece with the same or similar artwork, subject to availability. If a replacement is not possible, we will offer you a full refund. Please note, our policy does not cover damage caused by the customer's handling once the artwork has been delivered.
For any product of the Artist in me Collection, no refunds or exchange will be accepted. If you've received a damaged item, we kindly ask you to contact our customer service right away with proof photos of the damage to receive a store credit. However, if the damage is from the customer's handling, there won't form of store credits or exchange available.
Contact US
Your satisfaction is paramount to us. Should you have any questions or concerns regarding your order, shipping, or our returns policy, please do not hesitate to contact us. We're here to help you and ensure your experience with TH Art is nothing short of exceptional.
Thank you for supporting TH ART - Online Boutique and the incredible work of TH. We are honoured to bring a piece of cultural heritage and artistic excellence into your home.
